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Ekomsites Frequently Asked Questions

Q. How Difficult is it to set up my ekomsites estore?
A. Unlike most Online Shop Software, with ekomsites, there is no software installation for you to do - your new ekomsites estore comes ready to trade on day one! - with all the automatic software you'll need, already loaded for you. And you don't need any internet or programming experience to customise your own shop online.It's a simple 'single click' operation.The only other investment you may need is a digital camera to use for photographs of your products.

Q. How much does web space cost and who do you recommend to host my site?
A. Your ekomsites estore comes complete with twelve months hosting - so you have no further costs for hosting etc.

Q. Does my ekomsites estore come with a manual?
A. Yes. Your new ekomsites estore comes with a fully illustrated interactive user's guide which covers all the features and options in eShowcase. The user's guide is provided Online.

Q. What about after-sales support?
A. Our experience has been that once 'up and running', most customers have no need for further support. Everything is pretty much self explanatory.
However, we offer full email support 24 Hours a day.

Q. What are the computer requirements to run my Site?
A. Ekomsites estores run on the internet, not on your local computer. This means that any computer that has internet access, can run ekomsites estores. This includes MACs, PCs, even WebTV!

Q. What about Product Upgrades?
A. When you purchase an ekomsites estore, you get any software upgrades free for a period of one year. When we place these upgrades on your site, they automatically update the pages of your site for you. No additional work on your part!

Q. When I order, what happens next?
A. When you order your ekomsites estore, we will install it for you, fully test out each feature, test out the order form and email forwarding, and make sure everything works as it should.
Then we'll send you an email and let you know that everything's set for you to start customising your own online ecommerce site!

If you have any questions, or run into any problems, we'll be there ready to help.

Q. Do I have to be in the United Kingdom to use ekomsites estores?
A. The internet technology and the ekomsites software enables one to run, edit and add products to the estore from anywhere in the World instantly. Our customer base is therefore World wide.
Q. How do I order?
A. You can either use our Secure Order Form, e-mail us or call us at +44(0)2083303135

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